About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Overview:

We are seeking a professional and customer-focused Customer Service Representative to assist customers with inquiries, account support, and service-related concerns. This role involves direct communication with customers and supporting daily customer service operations.

Key Responsibilities:

• Respond to customer inquiries in person, by phone, or via email
• Resolve customer concerns and provide timely solutions
• Process account updates, orders, and service requests
• Maintain accurate records of customer interactions
• Provide clear information regarding products and services
• Collaborate with internal teams to improve customer satisfaction

Qualifications:

• Strong communication and interpersonal skills
• Professional and customer-focused demeanor
• Problem-solving and multitasking abilities
• Basic computer proficiency
• Ability to work in a fast-paced environment
• Previous customer service experience is a plus but not required